Jorge Lynch is a big man, towering over most of the people he meets. But then, he has a big job to do - - running the hotel on Explorer of the Seas, which means ensuring that more than 3,000 passengers a week have a quality vacation experience. This requires supervising the vast majority of the crew of Explorer as well as being in charge of the dining, staterooms and entertainment - - in short, everything that most directly affects the guests’ vacation experiences.
Mr. Lynch is well qualified for this role. He had a formal education in hotel administration and has held management positions at shoreside hotels and resorts. Moreover, he started as an assistant purser on Empress of the Seas and has worked in most of the management positions in the hotel operations on almost all of the classes of Royal Caribbean ships. As a result, he has a unique understanding of what Royal Caribbean guests want and what is required to fulfill those desires. It also helps in management, he says with a laugh, because the staff know they cannot BS him about the problems encountered in their positions.
I had the chance to speak with Mr. Lynch during my recent voyage on Explorer. We spoke about what it takes to motivate the hotel staff to give the excellent service displayed on Explorer during my cruise. Also, he gave me some thoughts on Royal Caribbean’s expansion into Europe, Asia and other new cruising markets. The interview is posted at: http://beyondships.com/Explorer-Lynch.html
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