Sunday, August 15, 2010

Talking with the President of Cunard and Reviewing the Steakhouse on Carnival Glory


Cunard Line is perhaps the most famous name in the history of the passenger ship business. Not only has it been carrying passengers across the Atlantic on a regular basis since 1840, but its fleet has included an array of ships that were not only famous in their day but which are still recognized as being great ships - - Mauretania, Lusitania, Queen Mary, Queen Elizabeth and the Queen Elizabeth 2 (QE2).

Today, Cunard is no longer the biggest name in the passenger business. It fell on hard times during the second half of the 20th Century and really only survived because the QE2 was such a fabulous ship both technologically and in the atmosphere that was created onboard.

In 1997, the cavalry arrived in the form of Carnival Corporation, which has invested heavily in the venerable line; building the largest ocean liner ever built, the Queen Mary 2, and two large cruise ships that are designed to evoke the feel of the great ocean liners. It also re-focused the line. The succession of owners that Cunard had prior to Carnival were never able to decide what to do with Cunard and so the company tried to do mass market cruising, luxury yachts, Norwegian-style cruise ships and various other strategies. Carnival shifted the focus back to the ocean liner experience.

A year ago July, Peter Shanks became the President and Managing Director of Cunard Line. I had the opportunity to speak with Mr. Shanks about Cunard at its headquarters when I was in Southampton. Because that conversation produced so much material that I would like to share, I am presenting it in two parts. The first part focuses on Mr. Shanks’ vision for Cunard and what he views as differentiating the onboard experience on the Cunard ships from Cunard’s competitor. It is posted at http://www.beyondships.com/Cunard-Shanks-1.html

In part II, we discussed the new Cunard ship, Queen Elizabeth, which will go into service in October, as well as some thoughts about ships that may follow the Elizabeth. In addition, we talked about Cunard’s position in the Carnival family of companies. Part II will be posted next time.

This week I’ve also posted a restaurant review. For the most part, I have tried to avoid explicitly stating opinions about the various ships on Beyondships. There are a lot of other sites that do feature reviews and which do that very well. Beyondships rather is designed to present information that you can use in making up your mind about the ships.

One area that has not received much attention on the web is the specialty restaurants that are now proliferating across the cruise ship fleets. These are dining venues that are an alternative to the ships’ main dining rooms. They often specialize in one style of food and are intended to be a premium experience over and above the main dining room. There is usually a cover charge for these dining venues.

When I cruise, I usually enjoy a visit to the specialty restaurants. Sometimes I am accompanied by one of the ship officers who I have interviewed who often have a uniquer perspective about the restaurant. Thus, I thought it might be helpful to post some on my experiences.

This time the review is of the Emerald Steakhouse on Carnival Glory. Carnival has a reputation for serving good food. However, it is not usually thought of as a premium cruise line. Thus, the question that comes to mind is can a Carnival ship have a good premium restaurant? Helping me explore this question was Jorge Solano, Cruise Director on the Glory. The review is posted at: http://www.beyondships.com/CarnivalGlory-Review-Emerald.html