Talking with the Captain, Hotel Director, Cruise Director and Maitre d' of Island Princess

It takes more than great hardware to make a great cruise.  You can have the finest ship in the world but if the officers and crew aren’t good, it is going to be at best a mediocre cruise.  So too, if you have a really good team running the ship, it can be the difference between a good cruise and a great cruise.

            There was a very good team in charge when I was on Island Princess recently.  I liked the ship and its layout quite a bit.  However, the quality of service, the programming and the dining made it a cruise to remember.  All of these are hallmarks of a good management team.

            At the top was Captain Nicolo Bommarco.  Born by the sea in Venice, Italy, Captain Bommarco has been sailing passenger ships since 1984.  He has served on nearly every ship in the Princess fleet.

            Hotel General Manager Emilio Mazzi, first went to sea in 1968.  He is a true gentleman and reminded me of the managers of the grand hotels that we used to stay in when I was a teen.  Mazzi is relaxed and friendly but he knows how to make guests comfortable like those old school experts did.

            Another cruise industry veteran is Cruise Director Rick Joseph.  His first job at sea was at age 15 on Carnival Cruise Line’s first ship the Mardi Gras.  He went on to Holland America and then to become the youngest cruise director in the industry for Chandris.  Subsequently, he was closely involved in bringing out all eight of the R class ships for Renaissance.  Thus, he brought a great deal of experience with him when he joined Princess in 2002.  Moreover, with this background, his onboard lecture about ocean liners and cruise ships is not to be missed.

            I met with these three leaders and asked them to talk about Island Princess.  My goal was to have the people who actually run the ship tell about the ship and the cruise experience that they provide onboard.  The interview is posted at http://www.beyondships2.com/island-princess-interview.html

            But what about the dining on board Island Princess?  For this I turned to Maitre d’Hotel Ignazio D’Agostino.  Ignazio is seemingly everywhere - - the main dining rooms, the specialty restaurants, the galley etc.  As he said to me: “This job you can’t do it just because you have to do it, you have to love it.   You have to love it in the sense to be accommodating, be smiling, be friendly to the customer.”

            This was most evident at the Chef’s Table event.  Together with Executive Chef Klaus Baumgarten, Ignazio hosted a small group of guests in an evening that began with a visit to the ship’s main galley when it was in full operation.  This was followed by a multi-course dinner that was literally a feast.  The evening was enhanced by the commentaries by the Maitre d and the Chef about cooking and restaurant operations.  All the time, Ignazio was ensuring that the service was beyond perfect.     

            I asked Ignazio to give us some insights into the various dining venues on Island Princess.  They are incorporated into the dining guise that is posted at  http://www.beyondships2.com/island-princess-dining-guide.html